Effective Date: 03 October 2019
Version No: 1.0
This Privacy Notice was last changed 03 October 2019.
Who we are
Smart Mentor is committed to protecting your privacy. This Privacy Notice ("the Notice") describes how we use your personal information when you interact with us via our website (www.smartmentor.io), communicate with us or use our services.
Your personal information is collected by Smart Mentor FZ-LLC ("Smart Mentor") (Commercial License number 96215) ("we"/"us"/"our").
Smart Mentor's contact details are as follows:
Post: PO Box 58074 Dubai, United Arab Emirates
We operate from the in5 Tech Innovation Center, Dubai Internet City, U.A.E.
This Notice may be changed from time to time. If we change anything important about this Notice (the information we collect, how we use it or why we use it) we will highlight those changes at the top of the Notice and provide a prominent link to it for a reasonable length of time following the change and prior to the change taking effect.
To whose personal information does this Notice apply?
This Notice describes our practices when using the personal information of:
Data collection and usage
We will collect, store and use your personal information for the purposes set out in more detail in this section. Your information may be shared with some third parties as set out in more detail below.
Users of our Services
Information we collect about Users
We collect personal information directly from our Users. The categories of personal information we collect include:
Whether it’s to help better understand taught concepts, collaborate on projects, build on professional soft skills or secure internships/placements, students and tutors alike can benefit from SmartMentor by connecting with the right people for their needs.
Using SmartMentor, educational institutes can also leverage their Alumni outreach programs that, in turn, can help current students manage their networks and create a value chain of knowledge.
How we use the personal information we collect about Users
We use personal information from users of our services for certain activities, including:
Why we use the personal information of Users
We use this information because:
If you require further information regarding our legitimate interests, please contact us using the contact details in the "Who we are" section above.
Recipients of User information
We work closely with many third parties (business partners, sub-contractors, technical or payment delivery services) in provision of our product, including the website and mobile applications and other services that are on offer; we will ensure that contracts and data processing agreements are in place to ensure that we provide your data securely whenever shared with legitimate third parties.
Website User Information
Information we collect about our website users
The categories of information we collect about users of our website include:
How we use the personal information we collect via our website
We use personal information from users of our website for certain activities, including:
Why we use the personal information of our website and social media site users
We use this information because:
Recipients of website user information
We may disclose personal information of website users as follows:
In certain circumstances, if you do not provide personal information which is required, we may not be able to perform or provide all functionality and/or may not be able to provide you with our services. We will make it clear if and when this situation arises and what the consequences of not providing the information will be for you
Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
How long do we keep your information?
We will keep your information for as long as it is reasonably necessary, for example the duration of the period in which you use our services plus six years. It will depend on factors such as whether you have responded to or interacted with our recent communications. We will also retain your information as necessary to comply with legal, accounting or reporting requirements.
We will also routinely refresh our information to ensure we keep it up-to-date.
Where your information will be held
Your data is stored securely in London, United Kingdom. Where we transfer your data outside of the UK or the EEA we will ensure that relevant data security safeguards are in place, such as European Commission-approved Standard Contractual Clauses (SCCs).
To the extent provided for under applicable law you may have certain rights in relation to your information. Some of these rights will only apply in certain circumstances.
If you want to exercise any of these rights, please contact us in writing per the details under the “Who we are” section.
You also have a right to lodge a complaint with a supervisory authority (data protection regulator), in particular in the country in the European Economic Area where you are habitually resident, where we are based, store data, or where an alleged infringement of data protection law has taken place.
Right to object
You have a right to object to us processing your information in certain circumstances. Where we are processing your personal information based on legitimate interests you may challenge this. However we may be entitled to continue processing your information based on our compelling legitimate grounds or where this is relevant to legal claims. You also have the right to object where we are processing your data in order to send you any direct marketing.
Links to third party website
Our website, our services and other communications may, from time to time, contain links to third party websites.
The personal data that you provide through these websites is not subject to this Notice and the treatment of your personal data by such websites is not our responsibility. If you follow a link to any of these websites, please note that these websites have their own privacy notices which will set out how your information is collected and processed when visiting those sites.
Our website is not aimed at children under the age of 18. If you are under 18 years old, you should not submit any personal information to us via our website without checking with your parent or guardian.
© 2019 Smart Mentor FZ-LLC